Students will gain an understanding of the tools and techniques that may apply when navigating stressors and changes in the workplace.
Customer service is all about dealing with issues and providing effective solutions to problems and giving and receiving assistance is central to this.
We’ve all needed help at some point in our lives, and we all know how difficult it can be to admit we need help.
In this course, you will gain an understanding of how to identify when you or someone else needs help, and the most effective ways to ask for, or to offer help.
Approximately 20 Minutes
Design Manager works with the project team throughout the many phases of the accommodation project.
The Project Director will have a close relationship with their Design Manager so it is important to understand how they will work together.
It is important for the Project Director to have visibility of what the process is ahead throughout the Concept Design, Pre-Tender Cost Estimates, Design Development, and finalization of architectural and services documents, but most of all they need to be able to keep the design team without the realms of the project scope and be able to articulate to the Project Control group and wider leadership teams of what is occurring and how it is happening.
In this course, you will gain an understanding of what the Project Director requires from the Design Manager and their team and vice versa, and how the Design Manager contributes to the project.
Approximately 20 Minutes
Students will be introduced to the in-depth knowledge and intermediate skills required to deliver results effectively and consistently through communication and interpersonal skills, contributing to a better Workplace Experience.
Meetings are an essential activity for every employee. They can be held outside of regular business hours for some teams particularly leadership groups, as it is becoming more challenging in today’s world to depend on one day being the same as another.
It is for many reasons that your workforce should be introduced to effective meeting etiquettes as often in the past it was enough for them to be present in the meeting but now in the COVID world this isn’t always possible and other members of the team need to know who is contributing, and when it is their turn to do the same.
In this course, you will gain an understanding of how to be an active participant in meetings and contributing to meeting outcomes.
Approximately 20 Minutes
A comparable premises benchmark will provide data on what type of space other organizations are leasing.
Perhaps this is because the client organization wants to compare themselves to a competitor or perhaps they just want premises descriptions of building grades, fit out models, and amenities available in the market so they can compare their current use of premises to other businesses. Often this data gives organizations a feel to what is good practice today and will be used when pulling together the business case for any impending relocation.
In this course, you will gain an understanding of what is included in commercial real estate benchmarking and how it will benefit the property acquisition process by providing comparable both in premises and rent structures, as well as find out what the Tenant Rep and client may discuss regarding benchmarking and the Stay vs Go analysis.
Approximately 20 Minutes