Having a clear and shared team purpose helps to focus the team on the work that they are here to do.
Developing a Team Purpose can be especially useful after a major workplace change or organizational shift in business operations, as it is a way to quickly refocus and re-energize the team.
A team purpose is a statement that explains why the team exists. It is generally a short simple statement that explains what the team is here to do and how it will contribute to achieving that.
In this course, you will gain an understanding of the advantages to be achieved by having a clear and shared team purpose and how to focus the team on the work that they are here to do.
Approximately 20 Minutes
Managing knowledge process has primarily two purposes - reusing existing knowledge and creating new knowledge.
Knowledge captured in the past is used to improve performance on the current work, and the knowledge created by the current work is made available to future work.
The Lessons Learned workshop can be the beginning of the requirements capture process for any new work processes or practices being introduced.
In this course, you will gain an understanding of the tools and techniques that may apply to understand changes in the workplace, and learn how the changes can be introduced, managed, monitored, and maintained in the business.
Approximately 20 Minutes
“A Safe workplace is sound business”- Safety is the state of being "safe", the condition of being protected from harm or other non-desirable outcomes. Buildings above 25-meters or more in height from ground are considered as ‘High-Rise Buildings’, the height limit may vary from country to country. Going Vertical helps us to create more spaces around us, therefore there is no alternative but to go vertical. In such scenarios, safety remains a concern, particularly in case of fire.
The major challenge in the event of fire or any other incidents in high-rise is evacuating the people safely and quickly to the safe assembly area. The physical structure of high-rise buildings comes with certain challenges in terms of safety, however, with a proper emergency preparedness plan and support from your team you can achieve success in promoting high-rise fire prevention.
In this course, you will gain an understanding of the various potential safety hazards in your high-rise building, and the skills to identify key safety controls to eliminate the hazards in your building.
Approximately 20 Minutes
You will interact with a variety of customers throughout your career.
Ensuring you meet customers’ needs and deliver an excellent service doesn’t just benefit the client and your organization, it benefits you too.
Happy customers mean less complaints, less problems for you to resolve, and a happier healthy working environment.
In this course, you will gain an understanding of how to communicate and set expectations and how to apply key customer service skills in practical situations.
Approximately 20 Minutes
Students will gain an understanding of the tools and techniques that may apply when navigating stressors and changes in the workplace.
Students will gain an understanding of the ways to improve working with others in our team and in working with our customers.
Customer Experience is all about dealing with issues and providing effective solutions to problems. Learn the tips and techniques on how to offer help and how to ask for help.