Building Operations is an extravagant field which includes a combination of many disciplines which maintain and balance the supply and demand of services, supplies, and equipment for organizations.
A failure in any one of these areas can have wide reaching consequences for yourself, your organization, and your clients. These disciplines require monitoring and maintenance to ensure a safe, efficient, and productive working environment for all stakeholders.
Building Operations encompasses various services like cleaning or housekeeping services, Technical / Utility services like maintenance of your HVAC plan, Panels, UPS, Diesel Generators, Physical safety and Security, General Administration, Procurement management etc.
In this course, you will gain an understanding of communication between the maintenance department and the organization, the best theories and best practices that support a Reliable Organization and understand the basics of different types of Maintenance and its benefits.
Approximately 20 Minutes
“A Safe workplace is sound business”- Safety is the state of being "safe", the condition of being protected from harm or other non-desirable outcomes. Buildings above 25-meters or more in height from ground are considered as ‘High-Rise Buildings’, the height limit may vary from country to country. Going Vertical helps us to create more spaces around us, therefore there is no alternative but to go vertical. In such scenarios, safety remains a concern, particularly in case of fire.
The major challenge in the event of fire or any other incidents in high-rise is evacuating the people safely and quickly to the safe assembly area. The physical structure of high-rise buildings comes with certain challenges in terms of safety, however, with a proper emergency preparedness plan and support from your team you can achieve success in promoting high-rise fire prevention.
In this course, you will gain an understanding of the various potential safety hazards in your high-rise building, and the skills to identify key safety controls to eliminate the hazards in your building.
Approximately 20 Minutes
Students will gain an understanding of critical thinking, an essential skill to execute the work and make judgements to control work performance.
Students will gain an understanding of the ways to improve working with others in our team and in working with our customers.
Students will gain an understanding of the knowledge and skills to manage customer needs and expectations and that managing the clients’ expectations is paramount in building rapport and loyalty with their customer base.
Students will gain an understanding of effective meetings and the efforts made to manage information and communication, which will in turn assist in the smooth delivery of excellent service, leading to happy customers and improved workflow.
Customer Experience is all about dealing with issues and providing effective solutions to problems. Learn the tips and techniques on how to offer help and how to ask for help.