Students will gain an understanding of effective meetings and the efforts made to manage information and communication, which will in turn assist in the smooth delivery of excellent service, leading to happy customers and improved workflow.
Students will gain an understanding of the knowledge and skills to manage customer needs and expectations and that managing the clients’ expectations is paramount in building rapport and loyalty with their customer base.
Managing knowledge process has primarily two purposes - reusing existing knowledge and creating new knowledge.
Knowledge captured in the past is used to improve performance on the current work, and the knowledge created by the current work is made available to future work.
The Lessons Learned workshop can be the beginning of the requirements capture process for any new work processes or practices being introduced.
In this course, you will gain an understanding of the tools and techniques that may apply to understand changes in the workplace, and learn how the changes can be introduced, managed, monitored, and maintained in the business.
Approximately 20 Minutes
“A Safe workplace is sound business”- Safety is the state of being "safe", the condition of being protected from harm or other non-desirable outcomes. Buildings above 25-meters or more in height from ground are considered as ‘High-Rise Buildings’, the height limit may vary from country to country. Going Vertical helps us to create more spaces around us, therefore there is no alternative but to go vertical. In such scenarios, safety remains a concern, particularly in case of fire.
The major challenge in the event of fire or any other incidents in high-rise is evacuating the people safely and quickly to the safe assembly area. The physical structure of high-rise buildings comes with certain challenges in terms of safety, however, with a proper emergency preparedness plan and support from your team you can achieve success in promoting high-rise fire prevention.
In this course, you will gain an understanding of the various potential safety hazards in your high-rise building, and the skills to identify key safety controls to eliminate the hazards in your building.
Approximately 20 Minutes
To ensure you are offering an excellent customer experience, you must consider all aspects of your service delivery from the customers perspective.
Creating an exceptional customer experience strategy is vital to enable great experience every time your customers interact with your business. If they have a fantastic experience, they are much more likely to champion your services to others.
In this course, you will gain an understanding of how to define a great customer experience and how you, the customer service provider, can review your service processes, formulate strategies, and utilize different technologies to achieve service excellence.
Approximately 20 Minutes
An organization will likely have a dedicated procurement team, who employ multi-faceted strategies to ensure cost-effective quality purchasing as part of their procurement management.
Procurement management can be defined as the acquisition of goods, services, or works from an outside external source. It is favorable that the goods, services, or works are appropriate and that they are procured at the best possible cost to meet the needs of the project in terms of quality and quantity, time, and location.
They will follow a procurement plan that will vary depending on the goods and service being purchased, finding a coffee supplier may not involve all the same steps as purchasing a new fire suppression unit.
The aims of the procurement plan are to identify which vendor can best meet the organization's needs whilst remaining cost effective.
In this course, you will gain an understanding of key elements or procurement from ordering, stores management, hazards, and risks to vendor performance monitoring, as well as the importance of co-operating and facilitating the procurement team and vendors to ensure optimal stock and service delivery.
Approximately 20 Minutes
Customer Experience is all about dealing with issues and providing effective solutions to problems. Learn the tips and techniques on how to offer help and how to ask for help.