Workplace Experience

Individual Courses

INTRODUCTION TO COMMERCIAL WORKPLACE MODELS

In this course

Students will gain an understanding of Commercial Workplace Models and look at how the workplace is set up today from a spatial and security perspective.

Workplace Experience

MAKING THE MOST OF FEEDBACK

In this course

ABOUT THIS COURSE

As a customer service provider, you will have KPIs that measure the service level you provide clients, and customers. It is a measure not only of how you are performing but how the 'service-providing' organization is performing.

Feedback is important to help us measure how we are performing and areas we could improve on. Feedback can come in many forms from a variety of people.

In this course, you will gain an understanding of what forms feedback may come in, how to proactively seek feedback, what to do with the feedback you receive and how to give feedback.

TOPICS COVERED IN THIS COURSE

Forms of Feedback
Actioning Feedback
Proactively Seek Feedback

COURSE DURATION

Approximately 20 Minutes

Workplace Experience

INTERPRETING INFORMATION - Forms and Modes of Communication to Determine Work

In this course

ABOUT THIS COURSE

During your working day information is constantly being received, exchanged, and passed along. As a customer service provider, you will be required to report information through various streams and in different modes.

Although there will be routine parts of your working day, as a customer service provider your main goal is to efficiently and proactively meet customers' needs. Customers' needs can change from day to day, customer to customer. This means you need to pay attention to all the information you are provided and analyze it to determine what you need to do to ensure you are delivering customer service excellence.

In this course, you will gain an understanding of the importance of information flows throughout the business, how to analyze and interpret information to determine your work, and how to pass on relevant information in a timely manner.

TOPICS COVERED IN THIS COURSE

Modes of Information Flows
Analyzing and Actioning Information
Passing on Information

COURSE DURATION

Approximately 20 Minutes

Workplace Experience

IMPROVING PERFORMANCE – Seeing Change as an Opportunity to Improve Performance

In this course

ABOUT THIS COURSE

All aspects of performance in the workplace should be monitored and reviewed, not only our personal performance. From vendors to policy and procedure documents, everything must be reviewed and checked that it aligns with the customers’ needs and meets your organizational goals.

Monitoring various activities, processes and stakeholders will enable continuous improvement, risk mitigation and performance enhancement. Having a clear evaluation of issues or potential problems will allow you to plan and mitigate them before they affect your service delivery or workload.

In this course, you will gain an understanding of the need to plan for performance reviews or appraisals.

TOPICS COVERED IN THIS COURSE

Performance Reviews and Appraisals
Participating in your First Project
Areas of Performance That Are Monitored In The Workplace
Communication Management

COURSE DURATION

Approximately 20 Minutes

Workplace Experience

SPACE MANAGEMENT – Workplace Management in the FM Industry

In this course

ABOUT THIS COURSE

Workplace management is nothing but how effectively you can manage your space and other resources in your daily work life, including space, services, daily operations, technologies, and all other social environments to maximize employee productivity.

Workplace management is well known as the organizational framework which integrates People & Culture, Workspace, and Technology & Tools.

In this course, you will gain an understanding of how to effectively manage your office workspace so that it can be directly attributable to employee satisfaction as well as company productivity and growth.

TOPICS COVERED IN THIS COURSE

What are the Benefits of Workplace Management?
Space Management as part of your Workplace Strategy
How to Develop an Effective Workplace Management Plan for your Company?
What are the roles of technology aided Workplace Management systems?

COURSE DURATION

Approximately 20 Minutes

Workplace Experience

UNDERSTANDING PROBLEMS AND CHANGE - Contributing Positively to the Change Process

In this course

ABOUT THIS COURSE

Unforeseen circumstances and issues will crop up throughout your career, now is an ideal time to identify strategies for coping and resolving issues that may not seem clear in the moment.

Often problems identify a need for a change, whether it's upskilling a member of your team, a policy change, a new piece of technology, or moving to a new building, change itself can bring its own set of problems and issues that need to be managed.

In this course, you will gain an understanding of how to identify issues or changes and provide strategies to reduce or mitigate their effects.

TOPICS COVERED IN THIS COURSE

How to Identify Problems
Overcome Resistance To Change
Managing Customers’ Expectations In Type And Delivery Of Services After A Change
Supporting your Team
How to Apply Critical Thinking In Your Role
Encourage your Team's Participation in the Change Process
Maintenance and Relapse Prevention

COURSE DURATION

Approximately 20 Minutes

Featured in this Library

Curated Course Programs

Individual Courses

INTRODUCTION TO COMMERCIAL WORKPLACE MODELS

MAKING THE MOST OF FEEDBACK

INTERPRETING INFORMATION - Forms and Modes of Communication to Determine Work

IMPROVING PERFORMANCE – Seeing Change as an Opportunity to Improve Performance

SPACE MANAGEMENT – Workplace Management in the FM Industry

UNDERSTANDING PROBLEMS AND CHANGE - Contributing Positively to the Change Process

If achieving goals, contributing to creating efficiency and fostering a supportive workplace is in your DNA, this course library is for you.

About the

Workplace Experience

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Commercial property eLearning customised with your role in mind.

Wherever you are starting, we will show you the way.

Content for beginners and established practitioners brushing up on their skills.

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