Workplace Experience

Individual Courses

IMPROVING PERFORMANCE – Seeing Change as an Opportunity to Improve Performance

In this course

ABOUT THIS COURSE

All aspects of performance in the workplace should be monitored and reviewed, not only our personal performance. From vendors to policy and procedure documents, everything must be reviewed and checked that it aligns with the customers’ needs and meets your organizational goals.

Monitoring various activities, processes and stakeholders will enable continuous improvement, risk mitigation and performance enhancement. Having a clear evaluation of issues or potential problems will allow you to plan and mitigate them before they affect your service delivery or workload.

In this course, you will gain an understanding of the need to plan for performance reviews or appraisals.

TOPICS COVERED IN THIS COURSE

Performance Reviews and Appraisals
Participating in your First Project
Areas of Performance That Are Monitored In The Workplace
Communication Management

COURSE DURATION

Approximately 20 Minutes

Workplace Experience

ANTICIPATING AND MITIGATING ISSUES - Vendor Management

In this course

ABOUT THIS COURSE

Vendor Management is a multiple-stage process that focuses on the development of good working relationships with vendors who provide goods and services.

Vendor Management helps the organization to control costs, reduce risks, and ensures the right services are obtained at the right time at the right cost.

In this course, you will gain an understanding of the fundamentals of Vendor Management which is an essential business process in building value for the organization.

TOPICS COVERED IN THIS COURSE

Why is Vendor Management Important for Business Operations?
How to Build a Vendor Management Structure in your Organization?
The Role of the FM/PM Mitigate Risks in Vendor Management
Various Techniques to Improve your Vendor Management Strategy

COURSE DURATION

Approximately 20 Minutes

Workplace Experience

INTERPRETING INFORMATION - Forms and Modes of Communication to Determine Work

In this course

ABOUT THIS COURSE

During your working day information is constantly being received, exchanged, and passed along. As a customer service provider, you will be required to report information through various streams and in different modes.

Although there will be routine parts of your working day, as a customer service provider your main goal is to efficiently and proactively meet customers' needs. Customers' needs can change from day to day, customer to customer. This means you need to pay attention to all the information you are provided and analyze it to determine what you need to do to ensure you are delivering customer service excellence.

In this course, you will gain an understanding of the importance of information flows throughout the business, how to analyze and interpret information to determine your work, and how to pass on relevant information in a timely manner.

TOPICS COVERED IN THIS COURSE

Modes of Information Flows
Analyzing and Actioning Information
Passing on Information

COURSE DURATION

Approximately 20 Minutes

Workplace Experience

MANAGING STRESS – Keeping Focused in High Pressure Situations

In this course

ABOUT THIS COURSE

Stress can creep into all aspects of our lives, to make sure it doesn't take over and spiral into something more serious we need to be able to identify the signs, and then come up with some strategies to reduce the stress.

As a team leader it is not only your own stress levels you need to monitor and manage, but also your teams as well. Ensuring your team understands coping strategies, and methods that can reduce stress and lead to clarity when making decisions will allow them to take ownership of solving problems.

In this course, you will gain an understanding of the causes and indicator of stress in the workplace, and tools and support that is available.

TOPICS COVERED IN THIS COURSE

Causes of Stress in the Workplace
Tools to Manage Stress in the Workplace
Methods for Supporting Colleagues in Stressful Situations
Managing Your Workload Effectively in Stressful Situations

COURSE DURATION

Approximately 20 Minutes

Workplace Experience

EFFECTIVE MEETINGS - Chairperson and Moderator Tips

In this course

ABOUT THIS COURSE

What is an effective meeting?

Effective meeting is an event that is engaging and encourages diversity and input of others. It leads to better decision making.

The Meeting Chairperson can also be called a Meeting Facilitator or Meeting Moderator. This person has the job to ensure the smooth running of the meeting and to get the results required and the outcomes met.

In this course, you will gain an understanding of the role of the Chairperson or Moderator, how to contribute to an effective meeting, and how to get the results and outcomes required for your business.

TOPICS COVERED IN THIS COURSE

Start With a Meeting Structure That Works
Invite the Right People and Involve Everyone
Record the Meeting and Make It Clear That Outcomes Are Expected
Your Professionalism on Display
Agree Accountabilities
Dealing With Technology, Environmental or Even People Related Difficulties

COURSE DURATION

Approximately 20 Minutes

Workplace Experience

PLANNING YOUR RESOURCES

In this course

ABOUT THIS COURSE

Resources are essential for the project to achieve its goals and complete the project. Resource planning helps Project Managers anticipate the resources required in their team.

On a project the Project Manager will develop the Resource Plan. This Plan needs to be detailed and include the quantity of people resources, equipment, and other materials necessary to complete the project. The Resource Management Plan includes the project organizational chart for the defined resource requirements and defining and documenting job descriptions for each resource identified.

In this course, you will gain an understanding of strategies for resource planning, and how this helps anticipate all the resources required and identifies any capability shortfalls, to complete a project or day to day work activities and how you can apply these strategies in common workplace situations.

TOPICS COVERED IN THIS COURSE

Key Elements of the Resource Plan
Resource Management Challenges
Additional resource considerations
Organization chart

COURSE DURATION

Approximately 20 Minutes

Featured in this Library

Curated Course Programs

Individual Courses

IMPROVING PERFORMANCE – Seeing Change as an Opportunity to Improve Performance

ANTICIPATING AND MITIGATING ISSUES - Vendor Management

INTERPRETING INFORMATION - Forms and Modes of Communication to Determine Work

MANAGING STRESS – Keeping Focused in High Pressure Situations

EFFECTIVE MEETINGS - Chairperson and Moderator Tips

PLANNING YOUR RESOURCES

If achieving goals, contributing to creating efficiency and fostering a supportive workplace is in your DNA, this course library is for you.

About the

Workplace Experience

Library.

Commercial property eLearning customised with your role in mind.

Wherever you are starting, we will show you the way.

Content for beginners and established practitioners brushing up on their skills.

Develop your toolkit. Build your confidence.

See something you’re interested in?

Learn more about how to access these courses.

Contact Us

About Us

Links