All aspects of performance in the workplace should be monitored and reviewed, not only our personal performance. From vendors to policy and procedure documents, everything must be reviewed and checked that it aligns with the customers’ needs and meets your organizational goals.
Monitoring various activities, processes and stakeholders will enable continuous improvement, risk mitigation and performance enhancement. Having a clear evaluation of issues or potential problems will allow you to plan and mitigate them before they affect your service delivery or workload.
In this course, you will gain an understanding of the need to plan for performance reviews or appraisals.
Approximately 20 Minutes
Vendor Management is a multiple-stage process that focuses on the development of good working relationships with vendors who provide goods and services.
Vendor Management helps the organization to control costs, reduce risks, and ensures the right services are obtained at the right time at the right cost.
In this course, you will gain an understanding of the fundamentals of Vendor Management which is an essential business process in building value for the organization.
Approximately 20 Minutes
During your working day information is constantly being received, exchanged, and passed along. As a customer service provider, you will be required to report information through various streams and in different modes.
Although there will be routine parts of your working day, as a customer service provider your main goal is to efficiently and proactively meet customers' needs. Customers' needs can change from day to day, customer to customer. This means you need to pay attention to all the information you are provided and analyze it to determine what you need to do to ensure you are delivering customer service excellence.
In this course, you will gain an understanding of the importance of information flows throughout the business, how to analyze and interpret information to determine your work, and how to pass on relevant information in a timely manner.
Approximately 20 Minutes
Stress can creep into all aspects of our lives, to make sure it doesn't take over and spiral into something more serious we need to be able to identify the signs, and then come up with some strategies to reduce the stress.
As a team leader it is not only your own stress levels you need to monitor and manage, but also your teams as well. Ensuring your team understands coping strategies, and methods that can reduce stress and lead to clarity when making decisions will allow them to take ownership of solving problems.
In this course, you will gain an understanding of the causes and indicator of stress in the workplace, and tools and support that is available.
Approximately 20 Minutes
What is an effective meeting?
Effective meeting is an event that is engaging and encourages diversity and input of others. It leads to better decision making.
The Meeting Chairperson can also be called a Meeting Facilitator or Meeting Moderator. This person has the job to ensure the smooth running of the meeting and to get the results required and the outcomes met.
In this course, you will gain an understanding of the role of the Chairperson or Moderator, how to contribute to an effective meeting, and how to get the results and outcomes required for your business.
Approximately 20 Minutes
Resources are essential for the project to achieve its goals and complete the project. Resource planning helps Project Managers anticipate the resources required in their team.
On a project the Project Manager will develop the Resource Plan. This Plan needs to be detailed and include the quantity of people resources, equipment, and other materials necessary to complete the project. The Resource Management Plan includes the project organizational chart for the defined resource requirements and defining and documenting job descriptions for each resource identified.
In this course, you will gain an understanding of strategies for resource planning, and how this helps anticipate all the resources required and identifies any capability shortfalls, to complete a project or day to day work activities and how you can apply these strategies in common workplace situations.
Approximately 20 Minutes