Workplace Experience

Short Courses

KEY OFFICE SAFETY CONTROLS

Click to learn more

ABOUT THIS COURSE

"A Safe workplace is sound business"- Safety is the state of being "safe", the condition of being protected from harm or other non-desirable outcomes.

It is important for you to understand that safety is not just the employer's responsibility, employees are to play a critical role in creating and maintaining a safe office working environment for themselves and their colleagues.

In this course, you will gain an understanding of how to recognize, avoid and eliminate hazards in the workplace and follow the proper measures to ensure safety.

TOPICS COVERED IN THIS COURSE

What Do You Mean by Workplace Safety?
Why We Have Workplace Safety Procedures
What Are the Types of Hazards in Workplace?
How to Manage Workplace Safety Hazards?
How to Stay Safe Around the Workplace?
What Are the Workplace Safety Controls You Need to Establish in Your Organization?
How to Maintain Your Workplace Safer to Prevent the Spread of Novel Coronavirus?

COURSE DURATION

Approximately 20 Minutes

Coming Soon

Workplace Experience

LEARNING LEADERSHIP SKILLS

Click to learn more

Students will gain an understanding about strategic resource planning, and how it can help to complete a project or day-to-day work activities, as well as understand how to apply these strategies in common workplace situations.

Coming Soon

Workplace Experience

MAKING THE MOST OF FEEDBACK

Click to learn more

ABOUT THIS COURSE

As a customer service provider, you will have KPIs that measure the service level you provide clients, and customers. It is a measure not only of how you are performing but how the 'service-providing' organization is performing.

Feedback is important to help us measure how we are performing and areas we could improve on. Feedback can come in many forms from a variety of people.

In this course, you will gain an understanding of what forms feedback may come in, how to proactively seek feedback, what to do with the feedback you receive and how to give feedback.

TOPICS COVERED IN THIS COURSE

Forms of Feedback
Actioning Feedback
Proactively Seek Feedback

COURSE DURATION

Approximately 20 Minutes

Coming Soon

Workplace Experience

MANAGING AND ANALYSING PERFORMANCE - Seeing Change as an Opportunity for Growth

Click to learn more

ABOUT THIS COURSE

Resources are essential to achieve its goals and complete workflows. Managing resources is part of your role as a team lead and will also be essential in any projects you are part of.

Before managing and analyzing you need to understand the organization, customer, team, and vision. The project or organization's vision must be clearly communicated to all resources in a consistent manner, and all resources should understand the vision and how the vision is intended to be delivered.

In this course, you will gain an understanding of what aspects of performance should be monitored, how to communicate with your teams to offer support and identify issues that affect performance.

TOPICS COVERED IN THIS COURSE

What is Workplace Performance In Your Workplace?
Before you Start – How Do You Know If You Have Enough Information?
Identifying Efficiency Savings In Work Processes
High Performance Team Working
How To Analyze Workplace Performance
Identifying Shortfalls In Performance
Conflict Resolution

COURSE DURATION

Approximately 20 Minutes

Coming Soon

Workplace Experience

MANAGING STRESS – Keeping Focused in High Pressure Situations

Click to learn more

ABOUT THIS COURSE

Stress can creep into all aspects of our lives, to make sure it doesn't take over and spiral into something more serious we need to be able to identify the signs, and then come up with some strategies to reduce the stress.

As a team leader it is not only your own stress levels you need to monitor and manage, but also your teams as well. Ensuring your team understands coping strategies, and methods that can reduce stress and lead to clarity when making decisions will allow them to take ownership of solving problems.

In this course, you will gain an understanding of the causes and indicator of stress in the workplace, and tools and support that is available.

TOPICS COVERED IN THIS COURSE

Causes of Stress in the Workplace
Tools to Manage Stress in the Workplace
Methods for Supporting Colleagues in Stressful Situations
Managing Your Workload Effectively in Stressful Situations

COURSE DURATION

Approximately 20 Minutes

Coming Soon

Workplace Experience

MONITOR OWN PERFORMANCE - Understanding How Your Performance Impacts and Influences Others

Click to learn more

ABOUT THIS COURSE

As a team leader your behaviors, actions and communication will influence others in the workplace, from your team, colleagues to clients and customers.

To influence others, you first need to be aware of your own actions and behaviors and think about how they influence others in the workplace. Once you understand this, you can check if your behaviors align with the organization's culture and goals.

In this course, you will gain an understanding of the areas of your behavior that impact and influence others.

TOPICS COVERED IN THIS COURSE

Communication
Bad Habits
Health and Wellness
Self esteem
Having Healthy Relationships With Others
Performance Consistency

COURSE DURATION

Approximately 20 Minutes

Coming Soon

Featured in this Library

Curated Course Programs

Short Courses

KEY OFFICE SAFETY CONTROLS

LEARNING LEADERSHIP SKILLS

MAKING THE MOST OF FEEDBACK

MANAGING AND ANALYSING PERFORMANCE - Seeing Change as an Opportunity for Growth

MANAGING STRESS – Keeping Focused in High Pressure Situations

MONITOR OWN PERFORMANCE - Understanding How Your Performance Impacts and Influences Others

If achieving goals, contributing to creating efficiency and fostering a supportive workplace is in your DNA, this course library is for you.

About the

Workplace Experience

Library.

Commercial property eLearning customised with your role in mind.

Wherever you are starting, we will show you the way.

Content for beginners and established practitioners brushing up on their skills.

Develop your toolkit. Build your confidence.

See something you’re interested in?

Learn more about how to access these courses.

Contact Us

About Us

Links