Workplace Experience

Individual Courses

INTRODUCTION TO ORGANISING YOUR WORK ACTIVITIES

In this course

Students will gain an understanding of the knowledge and skills required to organise their work activities and how they play a part in ensuring a safe work environment.

Workplace Experience

MANAGING STRESS – Keeping Focused in High Pressure Situations

In this course

ABOUT THIS COURSE

Stress can creep into all aspects of our lives, to make sure it doesn't take over and spiral into something more serious we need to be able to identify the signs, and then come up with some strategies to reduce the stress.

As a team leader it is not only your own stress levels you need to monitor and manage, but also your teams as well. Ensuring your team understands coping strategies, and methods that can reduce stress and lead to clarity when making decisions will allow them to take ownership of solving problems.

In this course, you will gain an understanding of the causes and indicator of stress in the workplace, and tools and support that is available.

TOPICS COVERED IN THIS COURSE

Causes of Stress in the Workplace
Tools to Manage Stress in the Workplace
Methods for Supporting Colleagues in Stressful Situations
Managing Your Workload Effectively in Stressful Situations

COURSE DURATION

Approximately 20 Minutes

Workplace Experience

EFFECTIVE MEETINGS - A Participants Guide to Meetings

In this course

ABOUT THIS COURSE

Meetings are an essential activity for every employee. They can be held outside of regular business hours for some teams particularly leadership groups, as it is becoming more challenging in today’s world to depend on one day being the same as another.

It is for many reasons that your workforce should be introduced to effective meeting etiquettes as often in the past it was enough for them to be present in the meeting but now in the COVID world this isn’t always possible and other members of the team need to know who is contributing, and when it is their turn to do the same.

In this course, you will gain an understanding of how to be an active participant in meetings and contributing to meeting outcomes.

TOPICS COVERED IN THIS COURSE

What’s the meeting's purpose
What is the role of the participant in a meeting?
What does being an active participant look like?
Being a positive and active participant
Good meeting etiquette
Listening to the opinion of others
Participating in the meeting
Don’t be afraid to speak Up
Avoid dominating the meeting
Help your peers who may struggle be heard
Take conflict offline
Avoid side conversations
Have you had a meeting lately? How did you go?
Meetings in a COVID world
Being accountable
What are the challenges with remote meetings and how can you contribute?

COURSE DURATION

Approximately 20 Minutes

Workplace Experience

PREFERRED METHODS OF COMMUNICATIONS - Modes and Channels

In this course

ABOUT THIS COURSE

As a customer service provider, communication is a key part of your role.

Every interaction you have with a customer or whilst representing the customer is all part of customer service. To offer an exceptional level of customer service, that allows you and the service organization to stand out, requires effective communication.

Effective communication means getting your ideas, feelings and message across in a way others can understand, and allows you to have greater understanding of others needs, views and ideas, all of these things making it easier to achieve your goals.

In this course, you will gain an understanding of the importance of communication modes, communication channels and the personal satisfaction and business opportunities that investing in understanding communication styles of self and your customer can offer.

TOPICS COVERED IN THIS COURSE

Methods of Communication
Communications = Relationships
Non Verbal Communications
Technology Preferences
Communication Preferences Across the Generations

COURSE DURATION

Approximately 20 Minutes

Workplace Experience

COMMON OFFICE MODELS

In this course

ABOUT THIS COURSE

The modern office aims at utilizing space and technology to not only increase productivity and efficiency, but to create an open and enjoyable working environment and communicate and facilitate their organizational culture objectives.

Your clients may employ one office model or a hybrid mixing to suit individual, and team needs.

As technology has advanced so has the variety of workspace options.

In this course, you will gain an understanding of what office models look like today and that each have their own place in meeting the needs of the client organization.

TOPICS COVERED IN THIS COURSE

Fixed Office Model
ABW Office Model
Agile Office Model
Hybrid Office Model

COURSE DURATION

Approximately 20 Minutes

Workplace Experience

DELEGATION

In this course

ABOUT THIS COURSE

We all know the feeling you have competing deadlines to meet work is piling up and you're not sure how you will keep everyone happy.

What can you do about it? Delegate!

In this course, you will gain an understanding of the importance of delegating, the types of tasks that can be delegated, and the steps to ensure that any delegated work is completed.

TOPICS COVERED IN THIS COURSE

What is Delegation?
Definition of Delegation
Why do We Have so much Trouble Delegating?
Why it is Important to Delegate Tasks?
What Type of Situations Would You Delegate In?
What Types of Tasks Should Generally Not Be Delegated?
Is there a Delegation Process that I Can Use?

COURSE DURATION

Approximately 20 Minutes

Featured in this Library

Curated Course Programs

Individual Courses

INTRODUCTION TO ORGANISING YOUR WORK ACTIVITIES

MANAGING STRESS – Keeping Focused in High Pressure Situations

EFFECTIVE MEETINGS - A Participants Guide to Meetings

PREFERRED METHODS OF COMMUNICATIONS - Modes and Channels

COMMON OFFICE MODELS

DELEGATION

If achieving goals, contributing to creating efficiency and fostering a supportive workplace is in your DNA, this course library is for you.

About the

Workplace Experience

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Commercial property eLearning customised with your role in mind.

Wherever you are starting, we will show you the way.

Content for beginners and established practitioners brushing up on their skills.

Develop your toolkit. Build your confidence.

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