ABOUT THIS COURSE
Unforeseen circumstances and issues will crop up throughout your career, now is an ideal time to identify strategies for coping and resolving issues that may not seem clear in the moment.
Often problems identify a need for a change, whether it's upskilling a member of your team, a policy change, a new piece of technology, or moving to a new building, change itself can bring its own set of problems and issues that need to be managed.
In this course, you will gain an understanding of how to identify issues or changes and provide strategies to reduce or mitigate their effects.
TOPICS COVERED IN THIS COURSE
- How to Identify Problems
- Overcome Resistance To Change
- Managing Customers’ Expectations In Type And Delivery Of Services After A Change
- Supporting your Team
- How to Apply Critical Thinking In Your Role
- Encourage your Team's Participation in the Change Process
- Maintenance and Relapse Prevention
COURSE DURATION
Approximately 20 Minutes
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