Adequate training, induction, personal development, performance reviews and KPIs will support your team to follow the due process, policies and procedures demanded of your organization and follow instructions to do the same for the customer.
Induction training should be designed to give the team member an understanding of the organization, the appropriate conditions of service, and an introduction to the working environment, work colleagues and the job to be performed.
An induction pack will be provided to the new team member and should contain the company’s policies, procedures, and other useful information. The team leader is to ensure that the new starters are trained, in accordance with the customer expectations and the obligations that were outlined therein.
In this course, you will gain an understanding of what key areas should be included in a new starter induction, why inductions are important and how you can engage new starters during the induction process.
Approximately 20 Minutes
How to get the client organization to their new premises is not potluck. It has a great deal to do with mitigating issues as the Tenant Representative and their client navigate through the phases of property acquisition - to design development, - from design to fit out project delivery, - and the constancy of stakeholder engagement and messaging through change management. In addition, let’s not forget the due diligence through all phases and the importance of resourcing and procuring of project team members, technical consultants, and suppliers throughout all phases.
Having a robust relocation strategy is also essential but it is way away in the horizon for the Tenant Rep and their client presently and there are so many factors that will impact the date of relocation and the experience that the organization and their employees will have along the way.
Obviously if you are at the phase of developing a transition plan, then you already know about the issues that may have occurred that affected the transition program and eventual relocation dates. But let’s go back in time and shine a light on the issues or challenges before they happen and how being aware and mitigating the risks during the property procurement and acquisition phases, should be on the Tenant Representatives and their client organizations radar before the situations occur.
In this course, you will gain an understanding of project challenges and how a 'bad' situation can occur, what could be done to mitigate the bad situations, what a successful relocation strategy looks like, and learn about the planning, delivery and how the project closes to move things for your client to BAU operations.
Approximately 20 Minutes
The Change & Communications Strategy is one of the key success factor documents that Change Manager will be using to monitor the success of the change management activities. It identifies actioning bodies and proposed timeframes that should be adhered to in the Change Program.
The project must also have structure and boundaries to adhere to, and it is the responsibility of all key stakeholders to follow what is set out in the Change and Communications Strategy.
The Change and Communications Strategy should be distributed to the Steering Committee and the PCG (either, or both parties) and the Project Working Group (project work streams) once they are engaged.
In this course, you will gain an understanding of the attributes of a Change Manager who is responsible for developing the Strategy and implementing the Strategy.
Approximately 20 Minutes
Workplace language is discussed in meeting rooms everywhere.
Before you start your next project get up to date with the workplace terms that your Project Team, Interior Design and Lead Design Consultant will use at meetings and in project documentation.
The terms you start using from the beginning of the project will be used all the way through the change project also. Be consistent and get on the same page as the rest of your team.
In this course, you will gain an understanding of the workplace language used everyday in project team meetings.
Approximately 20 Minutes
What is an effective meeting?
Effective meeting is an event that is engaging and encourages diversity and input of others. It leads to better decision making.
The Meeting Chairperson can also be called a Meeting Facilitator or Meeting Moderator. This person has the job to ensure the smooth running of the meeting and to get the results required and the outcomes met.
In this course, you will gain an understanding of the role of the Chairperson or Moderator, how to contribute to an effective meeting, and how to get the results and outcomes required for your business.
Approximately 20 Minutes
In considering your new project, you also need to consider how it is going to start and how it will finish.
You will need to understand and reflect on the sequencing of events and impacts to other dependencies related to delivery. And this is when you are performing Time Management!
In this course, you will gain an understanding of Project Time management, and the tools and techniques that Project Managers around the world are exercising in order to management their projects.
Approximately 20 Minutes