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Project Management

UNDERSTANDING PROJECT MANAGEMENT LANGUAGE - Terminologies S

In this course

ABOUT THIS COURSE

There are many special terms that are used in project management and that the project team will hear in meetings or read in reports.

Understanding terminology used in your project provides confidence, coherence, improved clarity and clear communication.

In this course, you will gain an understanding of Project Management terminologies and the importance of being able to communicate the practical and theoretical knowledge of your work as a project manager.

TOPICS COVERED IN THIS COURSE

Terminologies of Project Management Language S

COURSE DURATION

Approximately 20 Minutes

Facilities Management

WELCOME CEREMONY - Roles & Responsibilties

In this course

ABOUT THIS COURSE

There are many people involved in organizing a successful official opening or what is commonly referred to as a Welcome Ceremony.

Planning for the Welcome Ceremony will start at least 2 months out from the final relocation to the new workplace.

An official opening of the new workplace may include an Acknowledgement to Country. An 'Acknowledgement to Country' can be done by everyone, Indigenous or non-Indigenous, to pay respect to the fact that one is on Aboriginal land. But get your wording right, and make sure that you have your Indigenous Relations Manager or someone as knowledgeable about to pay respects onboard.

In this course, you will gain an understanding of the roles and responsibilities of the facilitators of the Welcome Ceremony, including the behind the scenes actions and deliverables that other functional teams and key stakeholders will be doing to make this event a great success.

TOPICS COVERED IN THIS COURSE

Appointing a Welcome Ceremony Working Group
Who should be part of the Welcome Ceremony Working Group?
Key Presenters at the Welcome Ceremony
Roles and Responsibilities for the event – Who does what?
Behind the Scenes for the event

COURSE DURATION

Approximately 20 Minutes

Project Management

CREATING A WORK BREAKDOWN STRUCTURE (WBS)

In this course

ABOUT THIS COURSE

The Project Team will create a detailed list of all the packages or elements of work that must be completed in order to deliver the project.

This is called a Work Breakdown Structure. The work packages or elements can then be allocated to resource groups or progressed as planned procurements.

A Work Breakdown Structure cannot be developed in isolation. Creating the WBS is a team effort.

In this course, you will gain an understanding of the high level process for developing a project work breakdown structure and the steps that will be used later in the costing and time management processes to schedule or plan the tasks and to cost each element of the project to determine an overall project cost.

TOPICS COVERED IN THIS COURSE

What are some of the terms of the Work Breakdown Structure (WBS)
Introduction to the Work Breakdown Structure
Identify project deliverables
Continue the breakdown of the major elements
Organize work
Document individual work packages & detailed components
Allocating the work package to the Work Package Manager (WPM)
RECAP - What’s the process to be followed?

COURSE DURATION

Approximately 20 Minutes

Customer Experience

UNDERSTANDING THE CUSTOMER EXPERIENCE - Building Service Excellence

In this course

ABOUT THIS COURSE

To ensure you are offering an excellent customer experience, you must consider all aspects of your service delivery from the customers perspective.

Creating an exceptional customer experience strategy is vital to enable great experience every time your customers interact with your business. If they have a fantastic experience, they are much more likely to champion your services to others.

In this course, you will gain an understanding of how to define a great customer experience and how you, the customer service provider, can review your service processes, formulate strategies, and utilize different technologies to achieve service excellence.

TOPICS COVERED IN THIS COURSE

Creating a Customer Experience
Understand the Experience from Your Customer’s Perspective
Design an Amazing Customer Experience for Your Customer
Provide Value to Your Customer’s Experience
Continuously Review Your Customer Experience Strategy

COURSE DURATION

Approximately 20 Minutes

Project Management

CONDUCT PROCUREMENTS

In this course

Students will gain an understanding that the procurement process. This course will cover responses from potential sellers, choosing a seller, and awarding the contract to the chosen seller.

Workplace Experience

MANAGING AND ANALYSING PERFORMANCE - Seeing Change as an Opportunity for Growth

In this course

ABOUT THIS COURSE

Resources are essential to achieve its goals and complete workflows. Managing resources is part of your role as a team lead and will also be essential in any projects you are part of.

Before managing and analyzing you need to understand the organization, customer, team, and vision. The project or organization's vision must be clearly communicated to all resources in a consistent manner, and all resources should understand the vision and how the vision is intended to be delivered.

In this course, you will gain an understanding of what aspects of performance should be monitored, how to communicate with your teams to offer support and identify issues that affect performance.

TOPICS COVERED IN THIS COURSE

What is Workplace Performance In Your Workplace?
Before you Start – How Do You Know If You Have Enough Information?
Identifying Efficiency Savings In Work Processes
High Performance Team Working
How To Analyze Workplace Performance
Identifying Shortfalls In Performance
Conflict Resolution

COURSE DURATION

Approximately 20 Minutes

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