In this 4 part course series, you will be introduced to the in-depth knowledge and intermediate skills to deliver results effectively through communication, documenting and reporting.
By the end of this course, you will be able to:
Understand the importance of technology in assisting different workplace processes
Identify technology tools available
Learn how to communicate new technology strategies to project stakeholders
Identify common communication breakdowns caused by technology
Understand different forms and directions of information flows
Learn to analyze and act on the information received
Conduct regular policies and procedures review
Determine working structure to host an effective meeting
Learn to keep meeting moving forward toward conclusion
Learn about tips and techniques for the meeting chairperson and moderator
Course Topics
Course 1 - Assisting Technology for Communication in the Workplace
Learners will gain an understanding of the steps in evaluating and communicating technology and technology changes to ensure increased productivity, engagement and communication flows within the project team and the wider organization.
Course 2 - Interpreting Information - Forms and Modes of Communication to Determine Work
Learners will be introduced to the importance of information flows throughout the business, and learn how to analyze and interpret information to determine work, as well as how to pass on relevant information in a timely manner.
Course 3 - Understanding Workplace Policy and Procedures
Learn about workplace policies and procedures, how to apply and enforce them equitably and consistently.
Course 4 - Effective Meetings - Chairperson and Moderator Tips
Learn about the role of the chairperson or moderator, and how to contribute to an effective meeting and work with others.
Prerequisites
This course is suitable for anyone wanting to understand technology usage in workplace communication, learn the importance of having workplace policy and procedures, study different modes of information flows, and lead effective meetings.
