Courses

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Leadership Series

HOW TO ENGAGE EMPLOYEES THROUGH EMPATHETIC LEADERSHIP - Empathetic Leadership in a Post Covid World

In this course

ABOUT THIS COURSE

In a world that is full of uncertainty and numerous work and non-work related challenges, empathetic leadership is important in holding teams together. Empathetic leadership is a relationship-oriented form of leadership that emphasizes the importance of showing empathy and demonstrating emotional intelligence when interacting with others.

In this course, you will gain an understanding of the ways to apply empathetic leadership in one's organization, including understanding motivational drivers, addressing burnout, building rapport, and modeling empathetic leadership.

TOPICS COVERED IN THIS COURSE

What are the Benefits of Empathetic Leadership?
Empathetic Listening and Communication
Building Rapport
Knowing What Motivates Others
Empathetic Leadership & Burnout
Leading By Example
Case Study: An Empathy Development Program in Birmingham

COURSE DURATION

Approximately 20 Minutes

Leadership Series

REMAINING COMPETITIVE IN CHANGING TIMES - Engaging and Retaining Talent

In this course

ABOUT THIS COURSE

As a result of the COVID-19 pandemic, organizations and their employees were forced to consider flexible working arrangements. As business operations continue to normalize across the globe, employees and employers, having worked with flexible working arrangements for over two years now, understand and appreciate them and would like to make some of those changes permanent. In fact, the question that organizations are wrestling with is not whether or not the organization should have flexible working relationships but that of which flexible work model works best the organization.

In this course, you will gain an understanding of the factors that inform decision-making around choosing the best flexible working arrangement for all employees, and learn the different flexible work arrangements that are currently used around the world.

TOPICS COVERED IN THIS COURSE

What the Research Says About What Employees Want
Overview of Flexible Work & Case Studies
Case 1: Core and Flex Hours Within The Day in Leicester
Case 2: Standard In-Office & Remote Work Days
Case 3: Job Sharing in Kyoto
Case 4: 32-Hour Work Week in Tokyo

COURSE DURATION

Approximately 20 Minutes

Leadership Series

DEVELOPING A MENTORING CULTURE IN YOUR ORGANIZATION - The Benefits and Key Considerations

In this course

ABOUT THIS COURSE

Mentorships fulfill various functions within an organization. They provide opportunities for knowledge to be shared, foster leadership and skill development in both mentors and mentees, and can even be used to foster cross-functional working relationships within an organization. Mentorship programs can mold individuals, prepare them to succeed in the organization, and to remain with the organization and deliver value to the organization for years to come.

In this course, you will learn how to successfully implement a mentorship program, as well as understand how to set-up a mentorship program based on your goals as an organization.

TOPICS COVERED IN THIS COURSE

Overview of Case Studies
Case 1: A Group Mentorship Model at an Auditing Firm in Cyprus
Case 2: A One-On-One Cross-Functional Mentorship Model in New Jersey
Setting Up a Mentorship Program at Your Organization
The Importance of an Open & Safe Work Culture in Delivering Mentorship Programs

COURSE DURATION

Approximately 20 Minutes

Leadership Series

ACCESSING DIVERSITY THROUGH CORPORATE MENTORING PROGRAMS

In this course

ABOUT THIS COURSE

Mentorships provide opportunities for knowledge to be shared, foster leadership and skill development in both mentors and mentees, and can even be used to foster cross-functional working relationships within an organization. While mentorship programs can mold individuals, prepare them to succeed in the organization, and to remain with the organization and deliver value to the organization for years to come. They can also aid in supporting an equitable, inclusive, and diverse workplace culture where mentors and mentees can learn from each other's perspectives and experiences.

In this course, you will learn how to properly define diversity, inclusion, and equity, and some best practices around setting up mentorship programs for diversity and inclusion within organizations.

TOPICS COVERED IN THIS COURSE

Overview of Case Studies
Case 1: Career Mentoring Schemes in Istanbul
Case 2: A Peer Mentoring Program in Milan
Case 3: Mentoring Circles in Tokyo

COURSE DURATION

Approximately 20 Minutes

Leadership Series

MANAGING EMPLOYEE CONCERNS

In this course

ABOUT THIS COURSE

While flexible work was a necessity during the start of the pandemic, as we emerge into the post-pandemic era, the world as a whole has been reflecting on the greater ideals of health and well-being, work-life balance, camaraderie and emotional support. Organizations, in an effort to retain their best talent, have learned to listen attentively to their employees and to work with employees to manage their concerns.

In this course, you will gain an understanding of the range of concerns that employees typically have in a highly unstable and uncertain reality, and learn the ways to intervene when it is appropriate to resolve any tension or misunderstanding between employees and managers or between employees and top-level leadership.

TOPICS COVERED IN THIS COURSE

Overview of Case Studies
Case 1: Addressing Polarization Due to a Return-to-Office Announcement in Istanbul
Case 2: Developing Clear Outcome-Driven Appraisals in Taipei
Case 3: Addressing Worker Anxiety in South Korea
Case 4: Transparent Communication Around Reorganization in Lisbon
Case 5: Designing Spaces Around Employee Concerns in Kyoto

COURSE DURATION

Approximately 20 Minutes

Leadership Series

THE 4 E's OF BUILDING NEW WORKPLACE CULTURES - How to Define and Communicate with Your Employees

In this course

ABOUT THIS COURSE

At a time when the global business climate is highly unstable and when organizations need to be creative and exploratory, they must be able to harness the expertise and perspectives of their employees. In recent years, as a result of economic disruption due to the COVID-19 pandemic, greater concern has been placed on developing work cultures that make room for individual expression and group synergy and creativity to help organizations to pivot and find new paths to prosperity.

In this course, you will gain an understanding of the 4E framework and learn how to build an inclusive, mobilized, and creative work culture.

TOPICS COVERED IN THIS COURSE

The 4E's of Building a Healthy Workplace Culture
Overview of Case Studies
On Engagement
Case 1: At a University in Tel Aviv
On Enablement
Case 2: At a Website Design Agency in Istanbul
On Empowerment
Case 3: At an Investment Firm in Hong Kong
On Entrustment
Case 4: At an Accountancy Firm in Seoul

COURSE DURATION

Approximately 20 Minutes

Change Management

Commercial Real Estate

Customer Experience

Design Management

Facilities Management

Leadership Series

Procurement

Project Management

Property Management

Relocation Management

Workplace Experience

Workplace Strategy

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Don't Miss These Featured Courses

HOW TO ENGAGE EMPLOYEES THROUGH EMPATHETIC LEADERSHIP - Empathetic Leadership in a Post Covid World

REMAINING COMPETITIVE IN CHANGING TIMES - Engaging and Retaining Talent

DEVELOPING A MENTORING CULTURE IN YOUR ORGANIZATION - The Benefits and Key Considerations

ACCESSING DIVERSITY THROUGH CORPORATE MENTORING PROGRAMS

MANAGING EMPLOYEE CONCERNS

THE 4 E's OF BUILDING NEW WORKPLACE CULTURES - How to Define and Communicate with Your Employees

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