WS06 - PROJECT FEEDBACK - Understanding how feedback improves ROI

In this 3 part course series, you will learn about protecting ROI, as well as how to develop Lessons Learned Workshops and Sustainability Workshops.

By the end of this course, you will be able to:

• Understand the value of a well-planned Lessons Learned Workshops
• Improve and upsell your organizations’ service line
• Share the feedback to help protect the organizations ‘Return on Investment’ (ROI)
• Communicate how Change Sustainability Workshops can be valuable in offering the client an understanding of how the workplace has activated and is performing

Course Topics

Course 1 - Lessons Learned Workshop - Experiential Learnings

Learners will gain an understanding of what Lessons Learned Workshops may cover, who may attend, and when they can be introduced in the Workplace Project.

Course 2 - Change Sustainability Workshop - Part 1 - Overview of a Workshop Format

Learn about the Change Sustainability Workshop, who to invite, how to run it, and what messaging you should send.

Course 3 - Change Sustainability Workshop - Part 2 - Overview of a Workshop Format

Find out how the Neighborhoods engage in the Change Sustainability Workshops.

Prerequisites

This course is suitable for anyone wanting to protect Return on Investment (ROI), understand continuous improvement as well as upselling their organizations’ service lines.

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