ABOUT THIS COURSE
Acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one.
Undoubtedly the ‘one-stop shop’ has become a trend that has evolved over the past decade. The ‘one-stop shop’ offer, combining the lease negotiation, workspace design, fit out project management, relocation and even completing the make-good in the exited leased premises offers a compelling proposition to many leadership teams, particularly those unfamiliar with the expertise and challenges of the leasing, fit out and make-good businesses.
The relationship between the Tenant Representative and the client organization will develop over the period from start of lease negotiations through to occupation, so keep the relationship even stronger by offering the additional services of their organization.
Working on the fact that retaining an existing client is more attractive than finding another, develop rapport and a genuine interest in how they are doing, and offer help regularly. ‘One-stop shop’ arrangements, can provide transparency in all cost arrangements, and provide ‘value for money’ outcomes with the added value of a pool of experts who know how to find the other specialist advisers, suppliers, and contractors that the client needs.
In this course, you will gain an understanding of the phases and key milestones of your client’s journey, and how and when you could have conversations about the pool of core capabilities in your organization that can help the client complete their project.
TOPICS COVERED IN THIS COURSE
- The Client's Roadmap to Premises Readiness
- Understanding the Property Strategy
- Search, Evaluate and Negotiate
- Fit Out and Relocation Project Commencement
- Due Diligence
- Design Development and Approvals
- Relocation Planning
- Fit Out Construction
- Occupation and Project Completion
COURSE DURATION
Approximately 20 Minutes
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