Workplace Experience

Individual Courses

DEVELOPING YOUR TEAM - Creating and Maintaining a High Performing Team

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ABOUT THIS COURSE

Delivering an excellent service needs a well-oiled team. Team building is vital in ensuring service delivery since it builds the desire to work together among the team members, which is important in facilitating sharing of concerns, thoughts, and ideas that may lead to improved service delivery.

Developing a team is an activity that allows improving internal and external interactions of team members, including developing their competencies and skills, and optimizing the overall team environment for the purpose of enhancing performance.

In this course, you will gain an understanding of the process of developing a team.

TOPICS COVERED IN THIS COURSE

What are the steps to building a team?
Understand what a great team is
Establish strong leadership
Build the connection between the team members
Establish a connection with each team member
Encourage contributions and collaborations
Invest in team building events

COURSE DURATION

Approximately 20 Minutes

Coming Soon

Workplace Experience

EFFECTIVE COMMUNICATIONS FOR INFLUENCING OTHERS - Understanding Points of View

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ABOUT THIS COURSE

Strong relationships will make your work easier, as well as ensuring customers receive excellent service. The adage of treating others how you would want to be treated yourself really rings true in the workplace.

Positive relationships are built on trust and open communication. This will translate into an environment where people share suggestions and ideas, leading to innovation and service excellence. It will also create an enjoyable environment to work in and people will like working with you.

In this course, you will gain an understanding of the techniques when understanding and translating points, and how it helps relationships and smooths over difficult situations.

TOPICS COVERED IN THIS COURSE

Building and Maintaining Rapport
Engaging with Diverse Stakeholder
Influencing and Persuading Others
Recognizing and Understanding Different Points of View
Fostering an Open and Inclusive Workplace

COURSE DURATION

Approximately 20 Minutes

Coming Soon

Workplace Experience

EFFECTIVE MEETINGS - A Participants Guide to Meetings

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ABOUT THIS COURSE

Meetings are an essential activity for every employee. They can be held outside of regular business hours for some teams particularly leadership groups, as it is becoming more challenging in today’s world to depend on one day being the same as another.

It is for many reasons that your workforce should be introduced to effective meeting etiquettes as often in the past it was enough for them to be present in the meeting but now in the COVID world this isn’t always possible and other members of the team need to know who is contributing, and when it is their turn to do the same.

In this course, you will gain an understanding of how to be an active participant in meetings and contributing to meeting outcomes.

TOPICS COVERED IN THIS COURSE

What’s the meeting's purpose
What is the role of the participant in a meeting?
What does being an active participant look like?
Being a positive and active participant
Good meeting etiquette
Listening to the opinion of others
Participating in the meeting
Don’t be afraid to speak Up
Avoid dominating the meeting
Help your peers who may struggle be heard
Take conflict offline
Avoid side conversations
Have you had a meeting lately? How did you go?
Meetings in a COVID world
Being accountable
What are the challenges with remote meetings and how can you contribute?

COURSE DURATION

Approximately 20 Minutes

Coming Soon

Workplace Experience

EFFECTIVE MEETINGS - Chairperson and Moderator Tips

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ABOUT THIS COURSE

What is an effective meeting?

Effective meeting is an event that is engaging and encourages diversity and input of others. It leads to better decision making.

The Meeting Chairperson can also be called a Meeting Facilitator or Meeting Moderator. This person has the job to ensure the smooth running of the meeting and to get the results required and the outcomes met.

In this course, you will gain an understanding of the role of the Chairperson or Moderator, how to contribute to an effective meeting, and how to get the results and outcomes required for your business.

TOPICS COVERED IN THIS COURSE

Start With a Meeting Structure That Works
Invite the Right People and Involve Everyone
Record the Meeting and Make It Clear That Outcomes Are Expected
Your Professionalism on Display
Agree Accountabilities
Dealing With Technology, Environmental or Even People Related Difficulties

COURSE DURATION

Approximately 20 Minutes

Coming Soon

Workplace Experience

GIVING AND RECEIVING ASSISTANCE

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ABOUT THIS COURSE

Customer service is all about dealing with issues and providing effective solutions to problems and giving and receiving assistance is central to this.

We’ve all needed help at some point in our lives, and we all know how difficult it can be to admit we need help.

In this course, you will gain an understanding of how to identify when you or someone else needs help, and the most effective ways to ask for, or to offer help.

TOPICS COVERED IN THIS COURSE

Seeking Help and Why Some People Don’t
Being Asked for Assistance and How to React
What to Say if you Can’t Offer Help
Signs that Tell that Assistance is Required
Offering Assistance
Needing Help or Wanting Help - What’s the Difference?
Finding the Appropriate Person to Help You

COURSE DURATION

Approximately 20 Minutes

Coming Soon

Workplace Experience

HISTORY OF OFFICE ENVIRONMENTS

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ABOUT THIS COURSE

In the 21st Century many of us spend more time in the office than in our homes. This has become possible only due to the evolution of office environments which are more like our second homes now.

The existing designs of our workplaces mainly focus on providing all the necessary tools and infrastructure for employees to work in an efficient and healthy environment.

In this course, you will gain an understanding of the evolution of office designs, the benefits for the people, and how to identify key characteristics and challenges in upgrading office designs.

TOPICS COVERED IN THIS COURSE

What Is the History Behind the Evolution of Office Design?
Offices of the Past
Today : The Modern Day Office
What Space Management Concepts Have Been Introduced in the Modern Era
What Are the Physical Changes in the Office Environment You Expect in This Covid-19 Era?

COURSE DURATION

Approximately 20 Minutes

Coming Soon

Featured in this Library

Curated Course Programs

Individual Courses

DEVELOPING YOUR TEAM - Creating and Maintaining a High Performing Team

EFFECTIVE COMMUNICATIONS FOR INFLUENCING OTHERS - Understanding Points of View

EFFECTIVE MEETINGS - A Participants Guide to Meetings

EFFECTIVE MEETINGS - Chairperson and Moderator Tips

GIVING AND RECEIVING ASSISTANCE

HISTORY OF OFFICE ENVIRONMENTS

If achieving goals, contributing to creating efficiency and fostering a supportive workplace is in your DNA, this course library is for you.

About the

Workplace Experience

Library.

Commercial property eLearning customised with your role in mind.

Wherever you are starting, we will show you the way.

Content for beginners and established practitioners brushing up on their skills.

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