ABOUT THIS COURSE
Adequate training, induction, personal development, performance reviews and KPIs will support your team to follow the due process, policies and procedures demanded of your organization and follow instructions to do the same for the customer.
Induction training should be designed to give the team member an understanding of the organization, the appropriate conditions of service, and an introduction to the working environment, work colleagues and the job to be performed.
An induction pack will be provided to the new team member and should contain the company’s policies, procedures, and other useful information. The team leader is to ensure that the new starters are trained, in accordance with the customer expectations and the obligations that were outlined therein.
In this course, you will gain an understanding of what key areas should be included in a new starter induction, why inductions are important and how you can engage new starters during the induction process.
TOPICS COVERED IN THIS COURSE
- What to Include in New Starter Inductions?
- Key Considerations When Inducting a New Starter
- Onboarding a New Starter
COURSE DURATION
Approximately 20 Minutes
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