ABOUT THIS COURSE
During your working day information is constantly being received, exchanged, and passed along. As a customer service provider, you will be required to report information through various streams and in different modes.
Although there will be routine parts of your working day, as a customer service provider your main goal is to efficiently and proactively meet customers' needs. Customers' needs can change from day to day, customer to customer. This means you need to pay attention to all the information you are provided and analyze it to determine what you need to do to ensure you are delivering customer service excellence.
In this course, you will gain an understanding of the importance of information flows throughout the business, how to analyze and interpret information to determine your work, and how to pass on relevant information in a timely manner.
TOPICS COVERED IN THIS COURSE
- Modes of Information Flows
- Analyzing and Actioning Information
- Passing on Information
COURSE DURATION
Approximately 20 Minutes
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