In this 4 part course series, you will learn in-depth knowledge and intermediate skills to deliver results effectively and consistently through resilience and change.
By the end of this course, you will be able to:
Acknowledge disruption and recognize how mental clarity is needed to keep up with changes
Identify adjustment in work and determine tools for planning ahead
Recognize the importance of influencing others in communication
Identify the signs of bad habits in workplace
Understand how maintaining health and wellness is important in maintaining healthy work culture
Determine the benefits of performance reviews and appraisals
Identify areas of performance that are monitored in workplace
Identify causes of stress and tools to manage them
Determine methods for supporting colleagues in stressful situations
Learn how to manage workload effectively
Course Topics
Course 1 - Organizing your Thoughts - Coping in Changeable Environments
Learners will gain an understanding of the causes of disruption to work routines, the tools to maintain mental clarity, organize thoughts and workloads, and support the team through workplace adjustments whilst maintaining service excellence.
Course 2 - Monitor Own Performance - Understanding how your Performance Impacts and Influences Others
Learn how performance and actions can influence others.
Course 3 - Improving Performance - Seeing Change as an Opportunity to Improve Performance
Understand the need to plan for performance reviews or appraisals.
Course 4 - Managing Stress - Keeping Focused in High Pressure Situations
Learners will gain an understanding of the causes and indicators of stress in the workplace, and tools and support that is available.
Prerequisites
This course is suitable for anyone wanting to keep focus in high pressure situations, improve performance, and help achieve organizational goals.
