In this 3 part course series, you will explore customer experience, considering their perspective of how the service is being offered, and whether you can improve the service.
By the end of this course, you will be able to:
Understand what exceptional customer experience looks like
Build service excellence
Add value to customers
Continuously review the customer experience strategy
Course 1 - Understanding the Customer Experience - Building Service Excellence
Learn to offer great experience and service to customers.
Course 2 - Understanding Customer Interactions - Building a Customer Journey Map
Learners will gain a better understanding of customers’ interaction with the team, and gain insight into customer experience.
Course 3 - Upselling Capabilities of your Business
Understanding the business you are operating in and the services your organization offers will help provide better solutions for your customers.
Prerequisites
This course is suitable for anyone wanting to identify customer needs, learn about techniques to assist over either a short or long term interaction, and deliver excellent service to customers.
