Students will gain an understanding of the fundamentals of Concierge Services, the key characteristics and challenges of Concierge services and the skills set, and abilities need to be concierge personnel.
Students will gain an understanding of the fundamentals of contract management and how it supports the business operations to achieve your company’s goal. This course will discuss the roles and responsibilities of the Facilities Manager in contract management and how to develop effective contract management processes.
Students will gain an understanding of the fundamentals of employee engagement and staff welfare. This course will identify key characteristics and challenges in employee engagement and how employee engagement activities can benefit your organisation.
Etiquette is a theme that the Change Manager and project working group will define for their organization. Etiquettes for the new workplace need to be socialized with the wider business ahead of being introduced or mandated.
The FM or Change Manager may be collectively responsible for developing the etiquette for the organization and may set up a Working Group that includes some project team members and key stakeholders from key business areas to contribute.
Collaborative thoughts on the tone of the etiquettes is important for the organization, particularly in accepting and endorsing the desired changes in working behavior.
In this course, you will gain an understanding of the importance of Etiquettes to help underpin the changes made during the workplace change.
Approximately 20 Minutes
Students will gain an understanding of Facilities Management (FM) and the skills required to do the work. Students will learn that studying FM can open up a career path with opportunities to undertake a wide range of roles.
Students will gain an understanding of the fundamentals of FM policies & procedure development. This course will discuss key characteristics, various stages and challenges in Policy making & implementation and the advantages of effective Policies & Procedures.
The Facilities Manager is not just “managing facilities”, they are accountable for handling a wide array of services.